Contact Us
At Lorne Pokies, we understand that sometimes you may need assistance with your online gaming experience. Our dedicated support team is here to help answer any questions or resolve any issues you may have.
Support Availability
Our support team is available to assist you, Monday through Friday. Outside of these hours, our automated system will guide you to the best support resource for your query.
Live Chat Support
We offer live chat support on weekdays during our business hours. You can initiate a live chat session by clicking on the "Chat with us" button on any page of our website. Our live chat agents are trained to help resolve technical issues, provide assistance with account-related matters, and answer any questions you may have about our games or services.
Email Support
If you prefer email support or need to submit a query outside of business hours, please feel free to contact us. We will respond as soon as possible, usually within 24-48 hours.
Help Centre and FAQs
Before reaching out to our support team, we encourage you to visit our comprehensive Help Centre. Our Frequently Asked Questions (FAQs) section covers a wide range of topics related to online gaming, account management, security, and technical issues.
Verification or Account-Help Support
If you require assistance with verifying your identity, resetting your password, or need help recovering access to your account, please do not hesitate to contact us. Our support team will guide you through the process step-by-step.
Responsible Gambling Assistance
We take responsible gaming seriously and are committed to providing a safe environment for all our players. If you or someone you know is experiencing problems with excessive gaming behavior or concerns related to your account, please reach out to our dedicated Responsible Gaming Team. We will provide support, guidance, and assistance as needed.
Technical Support
If you encounter any technical issues while playing on our website or mobile app, such as connectivity problems, game freezing, or payment processing errors, our Technical Support team is here to help. Please describe the issue in detail and we'll do our best to resolve it promptly.
Complaint or Dispute Guidance
In case of a dispute or complaint related to your account, winnings, or any other issue, please contact us using one of the methods above. We will thoroughly investigate each matter and respond with a solution as soon as possible.
Communication Response Expectations
Please note that response times may vary depending on the complexity of the query or issue at hand. Our aim is to respond to all emails within 24-48 hours, Monday through Friday.
Account-Security Assistance
Your account security and safety are our top priority. If you notice any suspicious activity or have concerns about your account's security, please do not hesitate to contact us immediately.
Mobile and Desktop Support Accessibility
Our support services can be accessed from both desktop computers and mobile devices. You can initiate a live chat session, submit an email query, or visit our Help Centre using either platform.
Multilingual Assistance
While we strive to provide multilingual assistance in multiple languages, please note that not all customer interactions may take place in your native language due to the diversity of requests we receive. Our team will do its best to communicate effectively with you while maintaining confidentiality and respect for individual needs.
Preferred Contact Methods
We recommend using our live chat feature during business hours or submitting an email query outside those times. If you prefer phone support, please note that no specific contact number is provided due to operational limitations.
Self-Service Help Options
Our comprehensive Help Centre contains detailed information on various topics related to online gaming and account management. We encourage you to explore these resources before reaching out for assistance.
This concludes our Contact Us page. Our dedicated team looks forward to assisting with any questions or issues you may have regarding your online gaming experience at Lorne Pokies.
